Support
At Solidotech, we provide professional technical and after-sales support to ensure our products perform reliably throughout their lifecycle.
1. Technical Support
Our technical support team is available to assist with:
- Product selection and application guidance
- Installation and wiring support
- Configuration and commissioning
- Troubleshooting and fault diagnosis
To help us respond efficiently, please provide:
- Product model and serial number
- Application details
- Description of the issue
- Photos or videos (if applicable)
Email: support@solidotech.io
2. Downloads & Resources
You can access product-related documentation, including:
- User manuals
- Datasheets
- Installation guides
- Software and firmware (if applicable)
Please visit our Download page or contact us if you cannot find the required document.
3. Repair & Warranty Support
Solidotech products are covered by a standard warranty period of 12 months from the date of shipment, unless otherwise specified.
We offer:
- Warranty repair or replacement for manufacturing defects
- Paid repair services for products outside the warranty period
For details, please refer to our Refund & Repair Policy.
4. Order & Shipping Support
For assistance with:
- Order status
- Shipping information
- Delivery issues
Please contact us with your order number for faster support. Email: support@solidotech.io
5. Frequently Asked Questions (FAQ)
Before contacting us, you may find quick answers in our FAQ section, covering:
- Product compatibility
- Lead time and availability
- Shipping and customs
- Warranty terms
6. Contact Support
If you need further assistance, please reach out to us:
- Email: support@solidotech.io
- Website: www.solidotech.com
Our team typically responds within 1–2 business days.